We send our patients SMS and email messages about the following:

• Appointment reminders;

• Preventative health reminders; and

• Messages about test results and to follow up other important matters (also known as recalls).

We also send emails to our patients to confirm appointment bookings.

appointment reminders

Our booking system is set up to automatically send you an SMS reminder the day before your appointment, unless you have opted out or do not have a mobile phone.

We ask that you kindly confirm your appointment by replying “YES” to the SMS, or you cancel the appointment by replying “NO”.

You can also click on the link in the message to confirm, cancel or change your appointment, or you can call us to do so.

If you have given us your email address, our booking system will also email you an appointment confirmation upon you booking an appointment. You can use the links in the email to opt out of receving these emails.

preventative health reminders

We send SMS and email reminders as part of our practice’s commitment to preventative health care.

This includes reminders for annual flu vaccines, scheduled child immunisations, boosters for travel vaccines, health assessments, blood pressure checks, cervical screens and routine tests.

If you have opted out of receiving these reminders or you do not have a mobile phone or email address, you will not receive these reminders. We might try to call you about them, but we generally don’t. It is ultimately your responsibility to take preventative steps to look after your own health.

RECALLS

We send SMS messages and emails to patients to follow up important matters, such as test results.

If you have opted out of receiving these reminders or you do not have a mobile phone or email address, we will contact you about recalls by other means, as we have a duty to follow up important matters. See our Test Results page for more details.

opting out of recalls and reminders

If you would like to stop receiving recalls or reminders by SMS or email, refer to HotDoc’s instructions for opt out of HotDoc communications.

Alternatively, you can let our receptionist know so we can update your communication preferences in our system to turn them off.

if you are not RECEIVING recalls and reminders but would like to

If you are not receiving SMS or email reminders and/or recalls from us but would like to, let our receptionist know. We may need to update your phone number or change your communication preferences in our system.